Our Intellectual Property Strategy

• Provide efficient services within the context of your business and its drivers
• Provide practical advice (business enabling solutions) and clear answers (take a position)
• Be honest about whether we have the services you are looking for
• Provide advice that is appropriate for the risks
• Provide creative solutions to all issues - even the prickly ones
• See so called “roadblocks” as opportunities
• Provide a reasonable turnaround time
• Make you look good
• Be accessible

• Understand your business
• Understand your objectives / expected results with respect to our services
• Understand your constraints (time and budgetary for instance) with respect to our services
• Receive clear instructions and complete information in a timely fashion
• Know how you prefer to communicate and with whom
• Understand what is important and interesting to you

• Communicate your business goals and objectives to us
• Communicate your realistic constraints for each issue
• Communicate your organizational structure – how does your role fit into the structure of your organization
• Communicate your working style and other preferences to us up front
• Tell us how you would like to see us partner with your organization

• Providing clear and precise instructions
• Asking questions
• Keeping people in the loop
• Pre-arranged phone calls and meetings
• Indicating preference of style (e-mail, phone etc.)
• Providing one another with a “heads up” as soon as possible
• Being prepared for meetings and teleconferences
• Providing prompt responses to inquiries
• Providing standing instructions on specific parallel matters
• Ultimately a business tool that will help you save both time and money